Black Friday Promotion. Save up to 20%. T&Cs Apply
Regus logo
iconCustomer Support
Contact us

Telephone answering

Our telephone answering services efficiently manage incoming calls to your local number, allowing you to focus on what matters most – building your business. Our professional receptionists can answer your calls in your business name, transfer callers, or take messages and pass them on.

Buy now

Trusted by the world’s largest companies

Virtual Office

    Our Telephone Answering services.

    Select from our range of automated and live receptionist services. Need assistance? Our team is here to help you get set up and support any specific requests.

    Virtual Attendant

    An auto attendant that automatically answers and directs calls to designated contacts or voicemail.

    • Our starter plan
    Enquire now

    Live Receptionist

    Our professional receptionists are experienced call handlers that answer and direct calls in your company name.

    • Our best value plan
    Enquire now

    Live Receptionist Plus

    Everything in our Live Receptionist service, plus call screening, message taking and advanced call routing, all in your company name.

    • Our most comprehensive plan
    Enquire now

    Need a helping hand?

    Arrange a 1:1 call with a professional advisor.

    • Agents available worldwide
    • Discuss different options
    • Receive a personalised quote
    • Sign up and get started
    Talk to an expert

    Our live receptionists can handle it all

    Our professional receptionists are highly trained and experienced at answering any type of call in a courteous and efficient manner, and in a way unique to your company, allowing you to stay focused on what matters most – running your business. Here’s what’s included:

    • checkOur call handlers take calls using your business name
    • checkCalls can be transferred to a local or an overseas number
    • checkCall can be answered in your local language
    • checkMessages can be forwarded straight to your email inbox
    • checkCustom answering scripts provide a personalised touch
    • checkUpgrade to more advanced features and tailored service

    A virtual attendant makes sure every call is answered

    Manage your business communication effortlessly with our virtual attendant service. This versatile tool automatically answers inbound calls and directs them to certain numbers without the need for a live operator. Benefit from complete control and easy customisation wherever you are. Here’s what’s included:

    • checkCalls answered from local and international numbers
    • checkCustom recorded greetings offer a personalised feel
    • checkDirect callers seamlessly to your preferred number
    • checkVoicemail transcripts sent directly to your inbox
    • checkNever miss a call 24/7/365
    • checkAccess your mailbox on the move when travelling

    Who is telephone answering for?

    A telephone answering service offers tangible advantages to companies of all sizes and stages of development, ranging from solo entrepreneurs to large service businesses with broad client bases.

    • checkSmall businesses: Manage incoming calls efficiently without the need for a full-time receptionist
    • checkIndividuals and freelancers: Outsource you call answering tasks, allowing you to focus on your core work
    • checkServices businesses: Ensure you never miss a client call so you deliver a quality, professional service every time
    • checkStartups: Project a professional business image, enhancing credibility from the outset

    Enhance your presence with a full virtual office plan

    If you need a telephone answering service and a business address, our Virtual Office is perfect for you. With a local phone number and access to the Regus’ global business lounge network, our Virtual Office plan maximises your business presence and productivity while you are on the move

    Virtual Office >

    Looking for a professional business address to boost your company’s presence?

    No matter who you are or where you're based, a business address can provide significant advantages. If you need a business address to operate from, we offer over 4000 locations worldwide. Find out more today.

    Business Address >

    Answers to your virtual office questions

    Our team is ready to answer your questions.
    phone icon+44 800 279 7131
    Enquire now
    A virtual office isn’t a full-time workspace for your business. With our virtual office packages, you register your business at one of our workspaces and your company benefits from having a prestigious address in a leading location. All our business addresses belong to real workplaces.
    If you need a physical space to work, you can choose a virtual office package to access our global network of business lounges and work there whenever you want. With our Virtual Office Plus package, you can work from an office or coworking desk for five days each month.
    Alternatively, our office or coworking membership give you access to a private office or coworking desk as often as you need.
    With our mail forwarding service, you can choose how often you receive your mail, e.g.weekly or monthly, rather than collecting your mail in person.
    In certain markets we also offer digital mail scanning, alongside other mail handling options.
    Fees may apply. Details on the various mail handling options are provided during checkout when you buy online or via the sales team.
    With our phone answering service, our professional receptionists will answer your calls in your company name. They’ll transfer calls to you, or take messages on your behalf. If someone drops in to see you unexpectedly, they’ll let the visitor know you’re elsewhere that day.
    If you choose to take either an office or coworking membership, along with your virtual office package, you’ll be able to work from any workspace either five or ten days a month – or you can choose unlimited access. You simply book your coworking desk or private office, where and when you need it via our app.
    ”When it comes to your company’s official records, a registered office address is critical. Although it might not be your main place of business, a registered business address can have a significant impact on your success.”
    Regus logo
    Regus
    What is a Registered Office Address?
    Read the full story
    More stories

    Find your perfect virtual office today

    Choose from over 4,000 locations across our local and national network to find the private office that’s right for you and your team.

    Find a location

    • * All prices shown are valid at the time of enquiry, based on 24 month contracts. Prices are subject to change and will vary depending on the specifically selected products and services. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Ts and Cs apply.
    • † Provided it meets the legal requirements of the jurisdiction.